IT organizations are looking for IT
Service Management (ITSM) to delivery high quality IT services that meet the business
needs for speed for faster go-to-market (GTM) strategies. However, IT companies face
many challenges when it comes to managing the processes as many of them require manual
intervention leading to errors, dissatisfied users with service desk experience,
increased ticket volumes, long resolution times and ultimately leading to high IT
operations cost.
Epiphany CareIT (ITSM) module alleviates the challenges faced by IT companies by
providing a solution that automates key IT business processes for increased IT
efficiency thereby reducing the IT operations cost and providing a rich and enhanced
user experience.